Privacy Policy

Last Updated: June 17, 2026

At Lofy (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, use our services, or contact us.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We may collect:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing information

  • Account information provided during purchase or support requests

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage information

Transaction Information

  • Products or services purchased

  • Order history

  • Payment confirmation details

  • Customer support communications

2. How We Use Your Information

We use information to:

  • Process and manage orders

  • Deliver purchased products or services

  • Provide customer support

  • Verify transactions and prevent fraud

  • Improve our website and customer experience

  • Send service-related notifications

  • Send promotional communications where legally permitted

3. Payments

Payments are processed through authorized third-party payment providers. We do not store complete payment card information.

4. Digital Products and Services

For digital products, licenses, subscriptions, account-related services, or electronically delivered products, certain customer information may be used to complete activation, delivery, customer verification, and support.

5. Cookies and Analytics

We may use cookies and similar technologies to:

  • Maintain website functionality

  • Analyze performance

  • Improve customer experience

  • Support advertising and marketing activities

You may manage cookie preferences through your browser settings.

6. Sharing Information

We may share information only with trusted service providers involved in:

  • Payment processing

  • Website operation

  • Customer support

  • Order management

  • Analytics and fraud prevention

We do not sell personal information.

7. Data Security

We apply reasonable technical and organizational safeguards to protect personal information.

8. Data Retention

Information is retained only as long as necessary for business, legal, operational, or compliance purposes.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Limit processing

  • Withdraw consent for marketing communications

10. Third-Party Platforms

Our website may reference or interact with third-party platforms and services. Respective third-party terms and policies may also apply.

11. Independent Seller Notice

Lofy operates independently and is responsible for its own website operations, customer service, and transactions unless otherwise expressly stated.

12. Contact Us

Company Name: SPARKUP LIMITED

Registered Address:
9/F SILVERCORP INT'L TOWER
707–713 NATHAN ROAD
MONG KOK
HONG KONG

Email: [email protected]
Phone: +1 (571) 554-1086