Shipping and Returns

At Lofy (SPARKUP LIMITED), we aim to provide a simple and reliable shopping experience. Please review our shipping, cancellation, returns, and refund terms below before placing an order.

1. Shipping Policy (USA & International)

Order Processing & Delivery Times

For orders placed through our website:

Order Cutoff Time: 5:00 PM (PST) – Monday to Friday
Orders placed after cutoff will begin processing on the next business day.

Handling Time: 1–2 business days (Monday–Friday)

Estimated Transit Time: 4–10 business days (Monday–Friday)

Estimated Total Delivery Time: 5–12 business days.

Shipping Costs

USA Shipping: Shipping fees are calculated at checkout.

Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email provided during checkout.

2. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible.

Orders may only be canceled before shipment or fulfillment begins.

Once an order has entered processing, fulfillment, or shipment status, cancellation may no longer be available.

To request cancellation, please contact support and include:

  • Order number

  • Name used during purchase

  • Reason for cancellation

3. Return & Refund Policy

We offer a return process for eligible products.

Return Window

Customers may request a return within 30 calendar days from the delivery date.

Return Eligibility

Returned items must:

  • Be unused and in original condition

  • Include original packaging and accessories where applicable

  • Not show signs of misuse, damage, or alteration

  • Be approved before being shipped back

Return Shipping Costs

Customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law or caused by our error.

Refund Approval

Refunds may be approved when:

  • Returned items pass inspection

  • Wrong item was shipped

  • Product arrived damaged

  • Product cannot be fulfilled

Refunds are processed to the original payment method.

Processing times may vary depending on your payment provider.

4. Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return:

  • Digital products or electronically delivered items

  • License keys, activation codes, subscriptions, downloadable products

  • Opened software or activated services

  • Gift cards

  • Final sale or clearance items

  • Products damaged after delivery due to customer handling

5. How to Start a Return

To request a return, contact us before sending any item back.

Please provide:

  • Order number

  • Product details

  • Reason for return

  • Photos (if item is damaged)

Return shipments sent without prior approval may be refused.

We recommend using a tracked shipping service for returns.

6. Contact Us

Company Name: SPARKUP LIMITED

Registered Address:
9/F SILVERCORP INT'L TOWER
707–713 NATHAN ROAD
MONG KOK
HONG KONG

Email: [email protected]
Phone: +1 (571) 554-1086